“Not only are bloggers suckers for the remarkable, so are the people who read blogs.” - Seth Godin

Introduction:

Hey there, wonderful restaurant professionals! In the bustling world of hospitality, being able to communicate effectively with all your diners is not just a skill – it's an art. Luckily, making your restaurant "Deaf Friendly" is easier than you might think. Ready to make your service stand out? Read on, and then dive into our hands-on video tutorial linked at the end of this post to get started learning some ASL signs!

1. Change Your Perspective:

First things first, let's shift your mindset. Having a Deaf or hard-of-hearing diner isn’t a cause for panic; it's an opportunity for you to shine in your role as a host or server. Think of these diners as visually oriented language users and focus on giving them the same stellar service you would any other diner.

2. Seating and Atmosphere:

When it comes to seating Deaf or hard-of-hearing customers, lighting is key. If possible, seat diners at a well-lit table to facilitate easy communication. Giving Deaf diners a choice between two possible table locations is also a great option. If a party needs to wait to be seated, make sure you pay attention to where they are waiting so that you can go get them when their table is called. These small details go a long way in setting a great tone for the dining experience.

3. Non-Verbal Communication:

Your facial expressions and body language speak volumes. Greet your guests with a warm smile, make eye contact, and show you’re engaged and attentive. Remember, when you’re jotting down orders, balance looking at your notepad with maintaining eye contact.

4. Avoid Assuming Lip-Reading Skills:

Lip-reading isn't a reliable or preferred method for many in the Deaf community. Instead, utilize your trusty notepad for written communication. A simple “Hi, happy to help you today” can set a positive tone for the entire interaction.

5. Respect Communication Preferences:

Pay attention to how your guests prefer to communicate. Whether they're pointing to menu items, writing notes, or using their smartphones, your job is to respect and adapt to their preferred method. Do not fall back on mouthing words or talking loudly!

If there is another person at the table interpreting for the Deaf diner, remember to keep your attention on the diner you are speaking to. Speak to them directly, maintaining eye contact, regardless of who responds for them.

6. Build a Deaf-Friendly Environment:

Creating a Deaf-friendly environment goes beyond just knowing a few signs. It's about making small adjustments that have a big impact. For instance, when communicating, face the light source to ensure your expressions and signs are visible. Give your guests the time they need to read the menu or your notes, and only speak when they are facing you.

Every diner is unique, and so is their preferred way of communicating. Sometimes, you’ll need to write notes back and forth; other times, you might use a few signs you've learned. The key is to be open and flexible. Let Deaf or hard-of-hearing guests lead the way in how they want to interact with you.

7. Learn Some ASL:

This is where it gets really fun! We've created a video explaining some Deaf-friendly etiquette in more detail and teaching you some essential signs for a restaurant setting. These signs are your toolkit for effective communication. With our clear and simple explanations, you'll learn how to sign everything from “menu” to “order” in no time!

Click Here: ASL Tips for Restaurant Staff

Conclusion:

Stepping up your service game not only enhances the dining experience for Deaf and hard-of-hearing customers but also enriches your skill set as a hospitality professional. Remember, it’s all about creating a welcoming, inclusive environment. So, why not take a leap and learn some ASL today? Don't forget to check out our instructional video for some hands-on learning!